Shipping Policy

At Jolene & Maeve (operated by Stylus US LLC), we aim to provide a smooth and transparent shipping experience for all customers.

Order Processing

Order Cut-Off Time:
22:00 (GMT+00:00) London Time

Orders placed before the daily cut-off time are processed within:

Processing Time:
1–2 business days (Monday–Friday)

Orders placed after the cut-off time will begin processing on the next business day.

Delivery Information

Estimated Delivery Time:
5–8 business days (Monday–Friday)

Total Estimated Delivery Time:
(Order processing + shipping)

6–10 business days

Please note that delivery times are estimates and may vary due to factors beyond our control, including courier operations, peak seasons, weather conditions or customs processing.

Shipping Origin

Products are shipped from our fulfilment warehouse located in China.

Warehouse location:

Room 202, 2nd Floor, Building 6
Huanle Zhihui Industrial Park
No. 16 Exi Hutian Road, Pinghu Street
Longgang District, Shenzhen
Guangdong Province, 518111
China

Shipping Costs

We currently offer:

Free Standard Shipping

No additional shipping fees apply.

Shipping Carriers

Orders may be delivered using trusted logistics providers and local delivery partners depending on destination and availability.

Examples include:

  • Royal Mail
  • Evri
  • DHL
  • YunExpress
  • Local postal carriers

Carrier selection may vary depending on destination and operational requirements.

Tracking Information

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.

Tracking details may take up to 48 hours to become active after shipment.

Customs & Import Charges

International orders may be subject to customs procedures depending on local regulations.

Any customs charges, duties or import taxes that apply are the responsibility of the customer unless otherwise stated at checkout.

Delivery Issues

If:

  • your order arrives damaged
  • your order is incomplete
  • your order has not arrived within the estimated delivery timeframe

please contact us as soon as possible and we will work with you to resolve the issue.

We recommend reporting any delivery issues within 48 hours of receipt.

Returns

If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order.

Return shipping costs for unwanted items are the responsibility of the customer.

Please refer to our Returns & Refund Policy for complete details.

Contact Information

Company Name: Stylus US LLC
Trade Name: Jolene & Maeve
Company Number: 10254949

Registered Office:
8, The Green, Suite A
Dover, Delaware 19901
United States of America

Customer Support:
Email: info@joleneandmaeve.com

Phone: +1 929 567 4519 (United States business line – English customer support available)

Customer Service Hours:
Monday – Friday
09:00–17:00 (EST)

We aim to respond within 1 business day.